Privacy Policy for EduQuest
Welcome to EduQuest ("App", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal information of our users, including students from Class 1 to 10th and those preparing for competitive entrance exams, as well as their parents or legal guardians.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and associated educational services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the app.
1. Information We Collect
We collect information that identifies, relates to, describes, or can be reasonably linked to you ("Personal Information") when you register, use, or interact with EduQuest.
- Account and Profile Information: When you create an account, we collect your full name, email address, phone number, password, grade/class level (Class 1 through 10th), and targeted entrance exam categories.
- Parent/Guardian Information: For users under the age of 18, we may collect the email address or phone number of a parent or legal guardian to secure verifiable parental consent where required by law.
- Educational and Usage Data: We track quiz scores, practice test answers, module completion status, course progress, subjects studied, daily streaks, and performance analytics to customize the learning experience.
- Device and Technical Data: We automatically collect device-specific information, including your IP address, browser type, operating system, device identifiers, app version, and mobile network details.
- Payment and Transaction Information: If you purchase premium subscriptions or entrance exam modules, third-party payment processors collect your billing details (such as credit/debit card data or UPI handles). We do not store full credit card numbers on our servers.
2. Children's Privacy and COPPA/GDPR Compliance
EduQuest serves young learners from Class 1 to 10th. Protecting the privacy of minors is our highest priority.
- We comply with applicable children’s privacy regulations, including the Children’s Online Privacy Protection Act (COPPA) and local data protection laws.
- We do not knowingly collect personal identifiable information directly from children under 13 without verifiable parental or guardian consent.
- Parents and guardians have the right to review, edit, or request the deletion of their child's personal data at any time by contacting us directly.
3. How We Use Your Information
We use the information we collect for various educational and operational purposes, including:
- Providing, maintaining, and improving the EduQuest app and core features.
- Personalizing study paths, AI-driven recommendations, and test-prep content based on your grade level and learning pace.
- Managing user accounts, authenticating logins, and tracking academic progress.
- Sending administrative notifications, such as subscription updates, security alerts, and customer support responses.
- Delivering push notifications regarding daily learning reminders, streak alerts, and new course modules (which you can opt out of at any time via device settings).
- Analyzing usage patterns and troubleshooting technical issues to ensure app security and performance.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service Providers: We share data with trusted third-party vendors who assist us in operating our app, hosting cloud infrastructure (e.g., AWS, Google Cloud), analyzing user engagement, and processing payments. These partners are bound by strict confidentiality obligations.
- Educational Institutions / Teachers: If your EduQuest account is linked to a school program or coaching institute, authorized educators may access your progress reports and test scores.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the safety, rights, or property of EduQuest, our users, or others.
5. Data Security
We implement commercially reasonable administrative, technical, and physical security measures—including data encryption (such as TLS/SSL), firewalls, and restricted server access—to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, maintain your account, or comply with our legal, tax, or accounting obligations. If you wish to close your account, you can request account deletion by reaching out to our support team.
7. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request copies of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request the deletion of your account and associated personal data.
- Opt-Out: Opt-out of receiving promotional communications and marketing emails.
8. Account and Data Deletion
If you wish to delete your EduQuest account and all associated data, you can submit a request by emailing our support team at support@eduquestapp.com with the subject line "Account Deletion Request", or by contacting us through the app. Your data will be permanently removed within 48–72 hours of verification.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy within the app or on our website with a revised "Last Updated" date. Your continued use of EduQuest after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: